An IT partner at your side

Reliable IT support for Belgian businesses

We keep your IT environment running smoothly, every day.

A responsive team supports your users, workstations, networks, servers, backups and business tools.

Request supportContact us

IT environment status

Example

Is your environment working properly today?

Systems
Operational
Backups
OK
Antivirus
OK
Last ticket
#45821 resolved
Protected devices
24 / 25
Updates
2 pending
Example of a status report given to a client · Example data, for illustration only. These are not Novarys statistics.
  • Local team
  • Fast response
  • IT experts
  • Remote support
  • On-site visits
  • Preventive maintenance
  • Network & Wi-Fi
  • IT security
  • Backup & recovery

What Novarys takes care of

  • PC and Mac
  • Slowdowns and bugs
  • Printers and peripherals
  • Software
  • Email, Outlook, Teams, OneDrive

How does a support call work?

  1. Diagnosis

    We look at your situation and quickly find the source of the problem.

  2. Priority

    We assess the impact and choose the most suitable way to respond.

  3. Resolution

    Remotely or on site, our experts fix the problem efficiently.

  4. Follow-up

    We check that everything works and stay available if needed.

Three ways to help

By phone

For a question, a simple blocker, or to qualify a fault before stepping in.

Working days, during office hours

Request a call back

Remotely

Secure remote access, with your consent, for software, accounts, Microsoft 365 and settings.

No travel needed, as soon as the request is qualified

Ask for assistance

On site

For the network, Wi-Fi, hardware, installations and anything that needs someone on site.

By appointment, in Belgium

Schedule a visit

Your outsourced IT department

Novarys supports businesses without an internal IT team, or that need extra support.

NOVARYS

Users

  • Microsoft 365
  • Email
  • Access

Devices

  • PCs / laptops
  • Security
  • Software

Infrastructure

  • Wi-Fi / network
  • Servers
  • Backups

Who do we work for?

Different environments, one requirement: the tools must work when the business needs them.

Shops
Tills, payment terminals, customer Wi-Fi and the store network.
Offices
Workstations, printers, file sharing and Microsoft 365.
Restaurants
Network, ordering, bookings and front-of-house hardware.
Hotels
Guest Wi-Fi, reception, separate networks and backups.
Self-employed
One contact for your computer, email and backups.
SMEs
Outsourced IT department, device management and maintenance.

Safer, more resilient IT

Security is part of everyday support. It is prepared before an incident happens.

See our cybersecurity offer
  • Automatic backupsScheduled, monitored and tested with a real restore.
  • Threat protectionAntivirus, filtering, firewall and multi-factor authentication.
  • Updates and patchesSystems and software kept up to date on a set schedule.
  • Business continuity planWho does what, and in which order, to restart after an incident.

When to call us

  • The internet is down.
  • A new employee starts on Monday.
  • We need to migrate our email.
  • Our backups have never been checked.
  • We bought several new computers.
  • Microsoft 365 is getting hard to manage.
  • We have no in-house IT person.

Onboarding and offboarding

New employee

User
↓
Microsoft account
↓
Email
↓
Licences
↓
Computer
↓
Access
↓
Security
↓
Ready to work

Departure

Deactivation
↓
Access revocation
↓
Data protection
↓
Handover if needed
↓
Equipment return

Support FAQ

Do you come on site?

Yes, for the network, Wi-Fi, hardware and anything that needs someone present. Visits are scheduled with you.

Which systems do you support?

Windows, macOS, Microsoft 365, business networks and Wi-Fi, printers, NAS devices and the servers common in SMEs. For more specific systems, we tell you in the first conversation.

Do you offer maintenance contracts?

Yes. Scope, check frequency and response method are agreed with you based on your environment. One-off help is also possible without a contract.

Can you take over an existing infrastructure?

Yes. We start with an inventory of hardware, accounts, access, backups and existing documentation before changing anything.

How does remote support work?

You contact us, we qualify the request, then take control of the computer only with your consent, over a secure connection. The session ends when you decide.

Do you work with companies without in-house IT?

Yes, that is a large part of what we do: acting as your outsourced IT department.

Your IT should work for you, not slow you down.

Request supportTalk to Novarys