01 / IT Support & Infrastructure
Reliable IT for a smoother working day.
From users to backups, we help you stabilise your environment and plan its development.
Tell us about your problem- 01Remote troubleshooting and on-site support
- 02Workstation configuration and device deployment
- 03Microsoft 365, migrations and user support
- 04Networks, Wi-Fi, printers and peripherals
- 05Servers, backups, maintenance and basic monitoring
IT Support & Infrastructure
When should you contact Novarys?
- Users lose time to recurring IT incidents.
- Nobody maintains workstations and access rights.
- Wi-Fi is unstable or backups are untested.
- Several people are joining or leaving the company.
What we can put in place
We work with Windows, Linux and Microsoft 365, remotely or on site as appropriate. Workstations, printers, peripherals, onboarding, offboarding, servers and networks are treated as parts of one working environment. We help users resume work, then investigate recurring causes. Maintenance, basic monitoring, backups and documentation are scoped around your setup.
How does the engagement work?
- 01
Assess the incident and its business impact.
- 02
Diagnose the cause and agree on corrections.
- 03
Test with users, document and arrange follow-up.
What you receive
- An inventory and clear priorities.
- Workstations prepared with the necessary access.
- Procedures to help reduce recurring incidents.
Illustrative example — not a client reference
A practical situation
A small business is welcoming four new employees. We identify their software, configure devices and Microsoft 365, check permissions and organise handover. The company gains a repeatable onboarding procedure.
Experience shaped by real users and everyday operational constraints.
Over a decade of hands-on IT experience
User support, infrastructure, Windows, Linux, systems, networks, troubleshooting and deployment: Novarys Pro draws on more than ten years of professional experience to offer practical business solutions. This refers to the experience behind Novarys, not the age of the company.
Discover our approach →Your questions answered
Can you help with a one-off issue?
Yes. A focused intervention can precede or replace ongoing support.
Do you work remotely and on site?
The approach depends on the issue, available access and location, and is agreed in advance.
Must we replace all our hardware?
No. We assess condition, use and limitations before recommending repair, configuration or replacement.
A problem to solve? A project to shape?
Tell us about your situation. Together, we can identify the next step.